Toyota Dealer Complaint
Dick Poe Toyota
El Paso, Texas 79925
Dick Poe Toyota Complaint
Complaint: We took our vehicle in to Dick Poe Toyota for a 30 minute oil change, and they performed an unauthorized warranty repair that took 4 hours.
They should have asked if anyone had the time to wait and if it was okay for them to perform the work.
To make matters worse, they did not properly perform the unauthorized repair, and gave us the runaround for 5 weeks before finally screwing us over enough to make me mad.
To make a long story short, I had to pay a different dealership to repair Dick Poe Toyota's unauthorized repair.
No one from Dick Poe Toyota has ever apologized for the inconvenience, the botched repair, the runaround from the service department, nothing.
They have contacted me personally leaving derisive messages and e-mails.
You'd be better off buying from anywhere else than Dick Poe Toyota.
Name: Richard M.
Complaint: The finance department/ used car department snuck in an extra $500 for "extras" like a DVD player and screen installed by the previous owner of the truck, when they redid the paperwork to correctly indicate my wife was purchasing the vehicle, not me. This was $500 OVER the agreed upon price, and the price discussed in the finance office when signing the papers. IN otherwords they ROBBED my wife, who had already agreed to pay asking price on the used vehicle, since they knew she was a first time car buyer, and would be distracted by our kids.
Complaint: I worked for Dick Poe Toyota for about 10 years. I even bought a car or two there. While the buying of the car went well enough, there are people in the their service department that should NEVER be allowed to work on cars.
I dont have time to tell you the bullshit that happened even to ME, an employee at the time. I know what goes on at the Dick Poe Toyota service department and it is not good. There are underhanded dealings all of the time, at the customer's expense and at the expense of the Toyota corporation's warranty program.
The Dick Poe Toyota Service Manager, Service Advisors and most Technicians are liars and thieves. You really wouldn't believe the things that go on there.
Dick Poe Toyota Sucks
Use our Toyota dealer response form to respond to a complaint against your dealership.